---
title: Czech-based mobile operator selects Accanto iCSA for converged services - Developing Telecoms
description: Czech-based mobile operator selects Accanto iCSA for converged services
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Accanto Systems’ fixed-mobile convergence solution is allowing a Czech mobile operator to better serve subscribers through a customer-centric approach and drilled down analysis capability...

Accanto Systems’ fixed-mobile convergence solution is allowing a Czech mobile operator to better serve subscribers through a customer-centric approach and drilled down analysis capability.

Accanto Systems, which offers customer service assurance solutions for converged networks, has announced that its iCSA System has been selected by a major Czech-based mobile operator for Fixed-Mobile Converged (FMC) services. iCSA is used for monitoring, trouble-shooting and performance analysis of the converged services, which are supported by a mix of mobile, NGN, IMS and legacy TDM technologies.

As one of the “leading-edge” mobile operators, the customer’s new fixed-mobile converged services already have over 1 million subscribers. Services are targeted at business subscribers who need more seamless voice and data communications in a highly-available environment. The service is based on the IMS architectures of Ericsson and Acme packet (SBC).

“Due to the fact that it’s based on a collection of legacy and emerging technologies across both wireless and wireline domains, it was very challenging to optimise, manage and trouble-shoot the collective service,” said a representative. “This was especially true when trying to obtain information from a customer-level view. Accanto’s iCSA solution provided exactly this type of capability.”

In addition to managing and troubleshooting the service, the mobile operator selected Accanto’s iCSA solution to·

monitor service quality and performance across the main elements of the core FMC infrastructure, especially across TDM/VoIP domains;

perform quality and performance monitoring for the actual FMC service;

quickly identify network faults and end-user device misconfiguration problems; and

provide on-demand service usage simulation for capacity planning.

More info:

- [www.accantosystems.com](http://www.accantosystems.com/)

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