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Service Management

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Zambia brings data-driven decision-making to tourism

The Zambia Tourism Agency (ZTA) and operator Airtel Zambia have signed what the two groups describe as a landmark memorandum of understanding (MoU) to enhance tourism planning and development using anonymised telecommunications data.

Zambia brings data-driven decision-making to tourism

Dialog Axiata to deploy Meta’s Llama AI to optimise network QoE

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Sri Lankan telco Dialog Axiata said on Friday it has wrapped up a successful trial with Meta to integrate AI into its network to enhance network optimisation and quality of experience (QoE) for its customers.

Dialog Axiata to deploy Meta’s Llama AI to optimise network QoE

Qvantel hails fast 5G SA turnaround for Uzbek operator partner

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Qvantel is back in the MWC25 news headlines. The BSS specialist has announced a significant milestone in its partnership with Uzbek mobile operator Perfectum and tech giant Nokia.

Qvantel hails fast 5G SA turnaround for Uzbek operator partner

Malaysia’s Tune Talk gets OSS/BSS support from Mavenir

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Tune Talk, described as Malaysia’s fastest-growing digital telco, has signed a memorandum of agreement (MOA) with Mavenir, the cloud-native network infrastructure provider, which will provide it with a cutting-edge cloud-native digital OSS and BSS platform. The announcement was made at MWC 2025.

Malaysia’s Tune Talk gets OSS/BSS support from Mavenir

Turkcell doubles down on AI with Ericsson genAI deal

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Turkish telco Turkcell signed its second AI-related deal at Mobile World Congress 2025 on Tuesday – this one with Ericsson to develop, deploy and adopt generative AI (GenAI) solutions across Turkcell's networks and operations.

Turkcell doubles down on AI with Ericsson genAI deal

Turkcell and Nokia unite for network analytics

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Turkish operator Turkcell and tech vendor Nokia have signed an agreement to elevate fixed broadband performance and customer experience across the Turkcell network by using Nokia’s AI-powered fixed network analytics solution.

Turkcell and Nokia unite for network analytics

EY uses AI to automate contract analysis

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Professional services group the EY organisation has announced at MWC25 the launch of the EY Telecom.ai agentic solution, a suite of artificial intelligence (AI) agents for telecommunication providers that will operate across the critical functions of finance, network, customer service and content life cycle management.

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prpl Foundation members showcase their advances at MWC25

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At MWC25, the prpl Foundation, the open-source organisation dedicated to transforming the software architecture of home gateways, will highlight its innovative platform and the collaborative efforts of its members in advancing home connectivity and home services and solutions.

prpl Foundation members showcase their advances at MWC25
Jordan, where the world’s first fully prpl-based broadband solution has been deployed

Veon awards major BSS contract to Qvantel 

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Digital BSS specialist Qvantel has announced at MWC25 that it has secured a major contract from global digital operator Veon to provide managed services to run BSS operations for Veon digital operators.

Veon awards major BSS contract to Qvantel 

New Orange LiveNet business unit to market network APIs

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Network APIs innovations are set to make a powerful impact at MWC2025, says Orange, whose Orange LiveNet division will present a comprehensive array of activities and demonstrations, showcasing cutting-edge solutions that redefine industry standards.

New Orange LiveNet business unit to market network APIs

Ooredoo Qatar introduces Ericsson Mediation for data management

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Operator Ooredoo Qatar and tech giant Ericsson say they have further strengthened their partnership with the integration of Ericsson Mediation into Ooredoo Qatar’s network.

Ooredoo Qatar introduces Ericsson Mediation for data management

Lyca reorganises but promises continuing investment in Africa

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Depending on which news outlet you access, the latest strategic move by British multinational corporation Lyca Group either implies a sharper focus on markets like Africa, a cost and staff-cutting exercise in the face of a number of economic challenges, or both.

Lyca reorganises but promises continuing investment in Africa

Alstom and Saudi Railway Company unite to digitise maintenance processes 

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Digital technology, the web and data analysis for predictive maintenance have come together in a new services agreement between Saudi Railway Company (SAR) and smart and sustainable mobility company Alstom.

Alstom and Saudi Railway Company unite to digitise maintenance processes 
Image credit: Abhijitvarghese - Own work, CC BY-SA 3.0, https://commons.wikimedia.org/w/index.php?curid=30700908
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Reshaping things to come: Operations in the AI era

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How should the telecommunications industry respond to the transformation that technology evolution – and especially AI – will drive? It’s a transformation that will affect strategy, services and operations, as Huawei’s Liu Kang explained at OTF2024.

Reshaping things to come: Operations in the AI era

Jazz announces partnership to develop Pakistan’s first indigenous LLM

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Pakistan operator Jazz has signed a memorandum of understanding (MoU) with the country’s National University of Sciences and Technology (NUST) and the National Information Technology Board (NITB).

Jazz announces partnership to develop Pakistan’s first indigenous LLM

Huawei and e& aim for transformation of voice services

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Service provider e& UAE and leading technology company Huawei have announced a strategic collaboration focused on what they describe as  revolutionising voice network innovation through convergence and voice over new radio (VoNR).

Huawei and e& aim for transformation of voice services

Ericsson and e& UAE claim first with L4S implementation in a 5G network

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Tech vendor Ericsson and service provider e& United Arab Emirates (UAE) have announced the successful implementation of low latency, low loss, scalable throughput (L4S), a time-critical communication technology, in a 5G commercial network for the first time in the Middle East and Africa.

Ericsson and e& UAE claim first with L4S implementation in a 5G network

iBASIS to manage voice services for Saint Maarten operator

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iBASIS, a provider of communications solutions for operators and digital players worldwide, and TelEm Group, one of the leading mobile networks in the Caribbean island of Saint Maarten, have announced a five-year exclusive partnership to manage TelEm’s international voice services in key markets.

iBASIS to manage voice services for Saint Maarten operator
Statue of Dr Claude Wathey, St. Maarten by Asksxm: Own work, CC BY-SA 3.0

Currency devaluation forces Ethio Telecom to adjust its prices

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We’ve written a lot this year about the effect of the devaluation of naira on telecoms services in Nigeria. But another African country where service providers have been hit by the devaluation of its currency is Ethiopia, whose state-owned telecom provider, Ethio Telecom, has now announced tariff increases across many of its services.

Currency devaluation forces Ethio Telecom to adjust its prices
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Bangladesh’s Grameenphone to use Mobileum's RAFM solution

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A reminder that there has been other telecoms news coming out of Bangladesh recently apart from the recent internet disruption comes from Grameenphone, Bangladesh’s largest telecommunications service provider with more than 85 million subscribers, which has partnered with Mobileum, a provider of analytics and network solutions.

Bangladesh’s Grameenphone to use Mobileum's RAFM solution

Kenya Airways partners Safaricom to enhance services

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This week has seen yet another airline announce an alliance with a telecoms company with the news that Kenya Airways has signed a strategic partnership with Kenyan operator Safaricom.

Kenya Airways partners Safaricom to enhance services

Deepening Intelligent Operations Transformation for a Better Future

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Huawei, TM Forum, and eight carriers have jointly released the New-Generation Intelligent Operations White Paper 2.0 at Digital Transformation World (DTW) 2024, in Copenhagen, Denmark.

Ooredoo Qatar announces deals with Nutanix and Netcracker

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Qatari telecommunications company Ooredoo has made two service-related announcements in recent days – one alongside Nutanix, a leader in hybrid multi-cloud computing, for Qatar Airways, and the other, with digital transformation specialist Netcracker Technology, to enhance Ooredoo’s own CRM offering.

Ooredoo Qatar announces deals with Nutanix and Netcracker

Telin to help Dialog Axiata manage international A2P spam

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Telkom Indonesia’s international arm Telin announced on Thursday that it has signed a new Master Service Agreement (MSA) with Sri Lankan telco Dialog Axiata to provide managed services for international A2P SMS traffic to help it combat spam and fraud.

Telin to help Dialog Axiata manage international A2P spam

India's TCS boosts operations in Brazil

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Indian company Tata Consultancy Services (TCS), a major name in IT services, consulting, and business solutions, has announced the opening of a new delivery centre in Londrina, a city in southern Brazil.

India's TCS boosts operations in Brazil
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