Zain Kuwait addressing customer experience via monitoring

Kuwaiti market leader Zain is implementing a monitoring solution from Astellia to increase network quality and traffic visibility...

Kuwaiti market leader Zain is implementing a monitoring solution from Astellia to increase network quality and traffic visibility.

The end-to-end monitoring solution will collect signalling and user plane data from the network core to the edge. This will be used to detect any capacity bottlenecks, determine data usage and enable faster resolution of network and service issues before they impact the customer experience.

“Due to the increasing complexity of multi-technology mobile networks it becomes more and more important to gain visibility and control of the network and to provide a holistic picture of the customer experience” said Ali Wansa, Managing Director Middle East at Astellia.

“Our customers want an overall better experience than they can get elsewhere. That is why we aim to be the frontrunner in network quality, leading to maximum customer satisfaction and reduced levels of churn” added Hani EL Kukun, COO at Zain Kuwait.