Unisys wins Venezuelan outsourcing contract with Movilnet

Unisys has begun work on a contract worth approximately US$21 million with Movilnet Telecommunications, the largest mobile network operator in Venezuela...

Unisys has begun work on a contract worth approximately US$21 million with Movilnet Telecommunications, the largest mobile network operator in Venezuela.

Under the terms of the two-year agreement, Unisys will provide Movilnet with call centre outsourcing services to help Movilnet achieve lower costs and improve customer service.

The call centre Movilnet intends to establish is set to provide customers with 24x7 access to services, products and account information. The centre is expected to handle 1.3 million calls per month, which equals approximately 4.3 million minutes per month. In particular, Unisys is providing the infrastructure, service professionals and technology required to run the call centre. Unisys has for the last four years been supplying call centre outsourcing services to Movilnet's sister company, Compañía Anónima Nacional Telefonos de Venezuela (CANTV). CANTV and Movilnet are both owned by Corporación CANTV.

More info:

• www.unisys.com